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Terms & conditions:

Terms of Trade

Shipping

HerbalHealing branded products are for consumer use only. They may be supplied to therapists or health practitioners for the purpose of supporting their customers. Please contact us to request further information.

Our aim is to dispatch all orders within 1 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance.

  • All orders are sent via major national courier companies. If you have additional delivery instructions, please indicate this in the message box in the shopping cart.
  • Please provide your physical address and or PO Box number for shipping.
  • In general, delivery to your door will take no more than 2 – 3 working days following dispatch to North Island addresses and 3-4 working days for South Island addresses.
    Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
  • Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
  • Sorry, we only ship orders to customers in New Zealand and Australia at this time.

Domestic Delivery Charges 

  • Orders under $60 = Free local pickup | Standard shipping = $8.50 | Fast post = $13
  • Rural orders under $60 = Free local pickup | Standard shipping = $12.50 | Fast post = $18
  • Orders over $60 will be sent freight-free Nationwide.
  • Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery
  • Payment : All orders must be placed and paid via this website.

Australian shipping rates

  • $20 standard shipping fee

Returns & Refund Policy

We expect that you will be completely satisfied with any goods and services you receive from Herbal Healing.  However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.  Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Pricing

All prices are in NZ dollars or Australian Dollars. Refer conversion button when placing an order.

All prices are inclusive of GST, postage costs are additional.

HerbalHealing Points Discounts

Healing Points is our online rewards system. Every account holder earns a point for every dollar you spend online and you can begin redeeming these against orders once you have collected 500 points. 

Email Communications

By accepting our terms of trade you agree to receive occasional email communications from us, you can opt out of this at any time by selecting unsubscribe at the bottom of an email.

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