Product FAQ'S

frequently asked questions

Product FAQ'S

We use only the finest natural, organic and plant-based ingredients.


Organic agriculture is more than just spray or residue free. It is a holistic style of farming where the health of the soil and environment is prioritised, including the surrounding flora and fauna. Farmers provide positive care for the environment by focusing on the long-term health of their land, waterways, soil and livestock rather than the short term gain. They use innovative and modern farming techniques to control pest and disease.

Organic production means to produce products that are made without genetic modification (GMO’s), the use of synthetic pesticides or herbicides, animals have been treated fairly and rural communities have been united and empowered along the way. 

Organic production is the only sustainable option for benefiting ourselves, our environment and future generations.

Essential oils are volatile, aromatic oils produced by plants. Plants produce essential oils for a variety of reasons, sometimes as part of their defence strategy against micro-organisms or as part their reproductive process to attract pollinators or seed dispersers. 

Herbalists and generalists have extracted essential oils from plants for centuries and found a multitude of applications for them: food, medicine, cosmetics, religious sacraments… the list goes on!

Oils are found either in the leaves, or berries or grasses, or petals, roots, or rind, or resins or wood.  These can be combined to provide a blend or single oils are used for numerous applications.


HerbalHealing source a large portion of our ingredients  from the Australian Botanical Products (ABP) range of essential oils. Almost all of our essential oils come from ABP.

Since 1982, ABP has developed a reputation as one of the leading suppliers of essential oils for professional use across the world.

ABP can guarantee the purity and authenticity of their products with absolute confidence. Each batch of oil must meet precisely defined standards before it is accepted for use. These standards have been developed over their 30 years of business in accordance with international best practice and their own painstaking research. 

Oils are tested by organoleptic (sensorial) and laboratory analyical methods including their own in-house GCMS laboratory run by Phd Chemists specially trained in GCMS analysis.

ABP is approved by the Therapeutic Goods Administration (TGA), this means they conform to some of the most rigourous quality control standards in the world giving further strength to their already impressive quality promise.   ABP are also certifed organic (ACO), HACCP certified and have various other certifications including Halal and Kosher.

There is no independent certification for the purity of essential oils. At HerbalHealing.kiwi any of our pure and natural essential oils that are safe to use topically are considered to be therapeutic grade. 

They may be used topically for therapeutic purposes. Certain oils may contain less or more of certain constituents – these are known as chemotypes. Certain chemotypes are more desirable for particular applications but this should not be confused with the oil being of a particular grade.

Our products are formulated for Adults and children.  Our products currently are for Adults only. 

Children require less potency in formulas due to their more sensitive internal systems. Our children’s range is coming soon with different formula potency for children that will be based on age.   We will notify you when the children’s range is ready, please add your email HERE

Please read the instructions on the product page.

HerbalHealing does not promote the ingestion of any essential oils for therapeutic purposes. Essential oils are highly concentrated, chemically complex products. Whilst they may contain many beneficial compounds, they can also contain many potentially toxic compounds. 

Remember: just because the internet says you can, doesn’t mean you should!

However, essential oils can be used in cooking and baking as natural flavours – this is because the oils are heavily diluted and the amount you are likely to ingest in a typical serving poses no risk. 

Please do a spot test first on a small part of your body before inhaling.  Refer to our product pages and instructions for further information

Order and Delivery FAQ’s

All orders must be placed through the website, we cannot process phone or email orders. If you have trouble placing an order please contact us for assistance.

No, not at this stage.  All orders are despatched to the supplied delivery address supplied on order form.

Yes we do, please contact us with your business website and we will provide a code for practitioners to use only. 

Significant savings can be made by simply purchasing larger sizes of most products.
If you are interested in larger quantities than those listed, please do contact us for a competitive quote.

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